Delivery & Locations
Please note that PO Box numbers are not acceptable. We only ship to your registered address provided at the time of your order. We may require a signature upon delivery of the goods. If you are unable to take delivery of the goods, a delivery advice note will be left advising you of the attempted delivery time/date and details on how and where you can collect your goods.
To order in time for Christmas, we recommend upgrading your post option.
|Option||Estimated Delivery Time||Recommended Last Day|
|COLLECT IN STORE-Coventry||Collect from our Coventry store (Tue-Sat)||Fri 22nd December before 3pm|
|TRACKED DELIVERY||2-3 Working Days (Mon-Fri)||Mon 18th December before 3pm|
|EXPRESS DELIVERY||1-2 Working Days (Mon-Fri)||Tue 19th December before 3pm|
|SPECIAL DELIVERY||Signed For Service Arriving Next Working Day (Mon-Fri)||Thur 21st December before 3pm|
|5 Working Days Tracked Delivery||Expect in 3-5 Working Days||Free|
|2-3 Working Days Tracked & Signed||Usually 48 Hours, Expect Within 2-3 Days||£2.50|
|1-2 Working Days Tracked & Signed||Usually 24 Hours, Expect Within 1-2 Days||£3.50|
|Special Next Day By 1pm||Guaranteed by 1pm Next Working Day*||£6.99|
|Saturday Delivery By 1pm||Guaranteed by 1pm Saturday*||£9.99|
|Collect In Store - Coventry||Collect your order when it's convenient for you.||Free|
*Engraved orders are usually dispatched within 24 hours but this is not guaranteed. To ensure your order is dispatched the same day choose 'Special Next Day 1pm Service' or 'Saturday Delivery Service' and order before 3pm.
For same day Collect In Store, order before 3pm.
For Saturday Collect In Store, order before 3pm Friday.
All orders are dispatched via Royal Mail, standard delivery takes approximately 3-5 working days.
Upgrade to Special Next Day Delivery for £6 to receive your order by 1pm the next working day.
Upgrade to Special Saturday Delivery for £10 to receive your order by 1pm Saturday.
Orders are usually dispatched the same day when ordered before 3.00pm. Busy periods and holidays may cause slight delays. Order with engraving may take up to 3 days to dispatch as per engraving terms and conditions.
You will receive an email containing the track and trace details once it has been dispatched, allowing you to track your parcel online with the Royal Mail.
As long as your order is placed before 3.00pm, we will aim to dispatch it the same day, subject to stock and availability.
Orders received after 3.00pm will be dispatched the following working day, (please note that orders will not be dispatched after 3.00pm on a Friday, over the weekend or bank holidays).
We try our best to meet delivery timescales, however at busy periods there may be a slight delay in the dispatching of your order.
If the item is not in stock please allow up to 28 days for delivery to destinations within the UK. It is our policy to dispatch items ordered in the shortest possible time, but we cannot be held responsible for any delays or damages occurred whilst in transit.
Once your order has been dispatched via Royal Mail, you will receive an email which contains a unique tracking number, which will then allow you to track your parcel online through the royal mail website.
We will always aim to ship all of our orders within the time frame we have specified.
Occasionally we regret that in transit on very rare occasions parcels may get lost or arrive to you late.
Once you have gone through the Track and Trace procedure and the order has not been delivered in the time specified, we can only replace or refund the order after 21 working days and after the post office clarifies that the parcel is lost.
Alternatively we will send a replacement out immediately at the same cost (subject to stock availability) and your original purchase costs will be refunded after 14 days, this way you will receive your order.
You must be available to receive your delivery or arrange prompt collection with your local sorting office. All orders returned to us as marked undelivered can be redelivered but will incur a delivery charge to cover the second delivery.