Christmas Returns Policy 2020
Items purchased online after 28th November 2019, can be returned until the 17th January 2020.
Goods must be returned complete and undamaged with all accessories and instructions. The original packing must be returned in reasonable condition.
This will not apply in respect of Personalised Goods or Goods made to your specification.
To return your order, send the product with a copy of your invoice and a covering letter to the return address on your invoice.
We recommend using Royal Mail and require you to keep your tracking details.
We strive to ensure that you are delighted every time you shop with us, occasionally we do understand that you may need to return items.
A refund can be requested within 28 days of dispatch, to qualify for this the item MUST be unworn and brand new and must be returned to us with the original box, instructions, and guarantee.
Engraved items cannot be accepted for returns
If you encounter any problems after 28 days of purchase, please refer to your original guarantee and service centre for returns on faulty items.
If you wish to exchange, you need to place a new order through the checkout procedure and return your unwanted item for a full refund.
You are responsible for the cost of returning the item to us.
We recommend all parcels are returned via Royal Mail with adequate insurance cover, for proof of purchase please keep your tracking ID number.
Once your return has been received by us, you will receive an email acknowledging receipt of the parcel, please allow up to 10 days for our returns department to refund your account.
141 Daventry Road, Cheylesmore, Coventry CV3 5HD. United Kingdom