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Refunds & Replacement Policy

We have 28 days return policy for unused item. In case you changed your mind, we will offer a refund or exchange on any of our items returned unworn and in their original condition with the original box/guarantees.

Full policy procedures are as follows-

Items Returned within 28 days = Exchange or Refund.

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. A £6.00 charge will be deducted from your refund or exchange to cover our outward postage and packing for every item returned. For reasons of hygiene Earrings cannot be returned for any reasons unless proven faulty when purchased.

To return your item, we please ask you to download our returns form(.pdf) file and fill in the relevant boxes, also containing your original order ID and a copy of, or your original invoice with a reason for returning your item. You are responsible for the costs of returning the goods and we strongly recommend you return your parcel via Royal Mail Recorded Delivery (around £3) and keep your tracking number for proof of postage. We will not accept responsibility for goods that are lost in transit.

For any queries regarding your returns please e-mail us on info@edmondsjewellers.co.uk

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