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How do I return an item for exchange or refund?

In addition to your statutory rights, we will offer a refund or exchange on any of our items returned unworn and in their original condition with the original box/guarantees.

 


Full policy procedures are as follows,
Items Returned within 28 days = Exchange or Refund.

 


For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. For reasons of hygiene earrings cannot be returned for any reasons unless proven faulty when purchased.

To return your item , download our returns form (pdf) file and fill in the relevant boxes. Enclose a copy or your original invoice stating the reason for returning your item. You are responsible for the costs of returning the goods and we strongly recommend you return your parcel via Royal Mail 1st Class Signed For Delivery only. This should be no more than £4.50. Please do not upgrade the post as we will take responsibility for any lost parcels as long as you keep a record of the tracking number.

 


 

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